Your privacy matters to us. This page explains exactly what personal information phruby collects when you use our platform, how we use it, who we may share it with, and what rights you have as a player based in the Philippines. Please read through this policy before registering an account.
1. Information We Collect
When you create an account on phruby, we collect the personal information you provide during registration, including your full name, date of birth, email address, mobile number, and preferred payment method details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and gameplay activity. Payment-related data — including transaction amounts, payment provider references, and deposit or withdrawal history — is recorded to maintain accurate account records and comply with financial reporting obligations. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries efficiently. We do not collect more information than is reasonably necessary to operate the platform and provide you with a safe, personalised experience.
2. How We Use Your Information
The personal data we collect is used primarily to operate and maintain your phruby account, process deposits and withdrawals, verify your identity, and deliver the gaming services you have signed up for. We also use your information to send you account-related notifications — such as transaction confirmations, security alerts, and updates to our terms or policies — which are considered essential communications and cannot be opted out of while your account remains active. Where you have given consent, we may send you promotional messages about new games, bonus offers, or VIP programme updates; you can withdraw this consent at any time by contacting [email protected]. Aggregated, anonymised usage data may be used internally to improve platform performance, identify popular game categories, and optimise the mobile experience for players across the Philippines. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review.
3. Cookies and Tracking Technologies
phruby uses cookies and similar technologies to keep you logged in between sessions, remember your preferences, and measure how different parts of the platform are used. Essential cookies are required for the platform to function correctly and are always active; they do not store personally identifiable information beyond what is needed to maintain your session. Analytics cookies help us understand which pages and features are most useful to players, allowing us to prioritise improvements. You can manage non-essential cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external marketing networks.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors, identity verification services, and customer support tools — but only to the extent necessary for them to perform their specific function, and always under strict confidentiality obligations. We may also disclose your information where required by law, regulation, or a valid order from a competent authority in the Philippines or another applicable jurisdiction. In the event of a business transfer or restructuring, your data may be transferred as part of that process, and you will be notified in advance where practicable. All third parties who handle your data on our behalf are required to maintain appropriate security standards.
5. Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with legal, regulatory, and financial record-keeping obligations. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, subject to any retention periods required by applicable law. Transaction records may be retained for up to seven years in line with standard financial compliance requirements. Data held for responsible gaming purposes — such as self-exclusion records — may be retained for longer periods to prevent circumvention of those protections. You may request a summary of the data we hold about you at any time by contacting [email protected].
6. Security Measures
phruby applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls that limit who within our organisation can view sensitive account information, and regular security reviews of our platform infrastructure. Payment data is handled in accordance with applicable payment security standards, and we do not store full card numbers or payment credentials on our own servers. While we take all reasonable precautions, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your phruby account and to keep your login credentials confidential. If you suspect any unauthorised access to your account, please contact [email protected] immediately.
7. Your Rights
As a player based in the Philippines, you have the right to access the personal data we hold about you, request corrections to any inaccurate information, and ask us to delete data that is no longer necessary for the purposes for which it was collected. You also have the right to withdraw consent for any processing that is based solely on your consent, such as receiving promotional communications, without affecting the lawfulness of processing carried out before that withdrawal. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and respond appropriately. We aim to respond to all data rights requests within a reasonable timeframe. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in the Philippines.
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, platform features, or applicable legal requirements. When we make material changes, we will notify registered players by email or through a prominent notice on the platform before the changes take effect. The date at the top of this page indicates when the policy was last reviewed. Continued use of the phruby platform after any update constitutes your acceptance of the revised policy. If you have questions about any aspect of this policy, please visit our FAQ page or contact us directly at [email protected].
A quick summary of how phruby handles your data — for players who want the essentials without reading the full policy.
We collect only what is needed to verify your identity, process payments, and keep your account secure. No unnecessary personal details are requested at any stage of the sign-up process.
Your personal information is never sold or rented to third parties. Any service providers who handle your data on our behalf are bound by strict confidentiality agreements and data security requirements.
For any data-related request — access, correction, or deletion — simply email [email protected]. Our team will respond promptly and guide you through the process step by step.
If anything in this policy is unclear, our FAQ page covers common questions in plain language. You can also reach our support team directly at [email protected] — we are happy to help players in the Philippines understand how their data is handled.